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Frequently Asked Questions

Find clear answers to the most common questions about implementing and managing your Monizze flexible benefits program. Can't find what you need? Our team answers within 3 rings.

Got Questions? We've Got Answers

Frequently Asked Questions

Find clear answers to the most common questions about implementing and managing your Monizze flexible benefits program. Can't find what you need? Our team answers within 3 rings.

Got Questions? We've Got Answers

Frequently Asked Questions

Find clear answers to the most common questions about implementing and managing your Monizze flexible benefits program. Can't find what you need? Our team answers within 3 rings.

Popular Questions

Monizze cards are always delivered within ten working days of receiving the card order.


Monizze cards are always delivered within ten working days of receiving the card order.


You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

We offer flexible work schedules, homeworking options, and even the ability to work from abroad, ensuring our employees maintain a healthy and productive work-life balance.

We offer flexible work schedules, homeworking options, and even the ability to work from abroad, ensuring our employees maintain a healthy and productive work-life balance.

Monizze cards are always delivered within ten working days of receiving the card order.


You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

We offer flexible work schedules, homeworking options, and even the ability to work from abroad, ensuring our employees maintain a healthy and productive work-life balance.

Everyone in the private sector is entitled to eco vouchers. The eco voucher system was established by a collective bargaining agreement within the National Labour Council (NAR). It only concerns employers and employees covered by the Act of 5 December 1968 on collective labour agreements and joint committees.  

Different categories of staff cannot therefore benefit from this extralegal benefit, namely all employees:  

  • who are active in the public sector and autonomous public enterprises;  

  • who are subsidised by the state and active in the subsidised establishments of free education;  

  • who have been recruited under a PWA employment contract;  

  • who are active in vocational training centres applying the legislation on job placement or vocational training of job seekers.

Top FAQ's

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Within what period are Monizze cards delivered?
We have not (yet) received our employee’s Monizze card.
How can I pay my invoices by direct debit?
How can I order Monizze eco vouchers?
How can I order Monizze eco vouchers?
Am I entitled to eco vouchers?
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